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Minister of Investment: Enhancing the Investor Experience within Government Entities Is a Top Priority
We will work to develop service delivery mechanisms to simplify procedures and enhance digital transformation
Directives issued for prompt and serious handling of investors’ proposals
Dr. Mohamed Farid, Minister of Investment and Foreign Trade, conducted an inspection tour of the Investors Services Complex affiliated with the General Authority for Investment and Free Zones, to follow up on workflow, review the level of services provided to investors, and ensure efficiency of performance and the swift completion of transactions, in the presence of the Authority’s senior officials.
During the tour, the Minister listened to the views and feedback of a number of investors regarding the quality and efficiency of services, stressing that enhancing the investor experience within government entities represents a top priority during the current phase, in line with the State’s direction toward strengthening the competitiveness of the business environment and attracting further local and foreign investments.
The Minister explained that the Ministry will work to develop service delivery mechanisms within the Authority, in a manner that ensures simplified procedures, accelerates work pace, enhances digital transformation, and facilitates company establishment and licensing processes, in accordance with international best practices, and in a way that reflects the State’s commitment to supporting the private sector as a key partner in economic development efforts.
He noted that the Investors Services Center brings together all entities concerned with investment affairs, enabling the provision of company incorporation services, operating licenses, and legal and technical services through the one-stop-shop system, allowing investors to obtain all approvals and permits in a single location, while enhancing coordination and integration among the various entities.
The Minister of Investment directed that all proposals put forward by investors be handled with full seriousness and prompt responsiveness, emphasizing the importance of studying such proposals and taking the necessary actions thereon, in a manner that contributes to improving service efficiency and achieving the highest levels of client satisfaction.
He further affirmed that the coming period will witness intensified field follow-up across the Ministry’s sectors and affiliated entities, in order to entrench a culture of performance based on efficiency, transparency, and rapid response, thereby supporting the State’s targets of increasing investment rates and creating sustainable employment opportunities